I just tried to activate my two Chase bank credit cards and both times, even though it’s supposed to be a completely automated process, before I could do it I had to speak to a salesman. The recording as they dump you to the sales department essentially tells you that you’re going there for an upsell. The salesman on the first call took the hint quickly that I didn’t want to talk, and I finished in about 10 seconds. When I called to activate the second one, that guy didn’t want to take the hint. I spent about 30 seconds with him, which was 30 seconds too long. I appreciate the security of doing the whole activation thing, but forcing me to talk to sales just annoys me.
