I’ve been a happy customer of DirecTV for about six years now. Even though my DirecTV Tivo knock-off DVR went completely pear-shaped on us and we had to replace it, I’m still a happy customer.
The phone rang last night, and the caller-id just said “800 Number”. I answered and was greeted by a recording of a chipper woman saying, “Hello! This is Diane calling from DirecTV. This is not a sales call. If you are responsible for making decisions about your DirecTV account, please press 1.” I figured it was a follow-up to my service call that had resulted in replacing my DVR, so I pressed 1. I don’t remember the exact wording of what came next, but here’s a paraphrase
You are currently on our “Do Not Call” list. From time to time, we would like to contact you with “special offers” from DirecTV, but since you are on our “Do Not Call” list, we can’t call you. Would you like to be removed from our “Do Not Call” list so we can call you about these offers? If you would like to be removed from our “Do Not Call” list, press 1, now.
I just hung up.
Do you believe that? They called to tell us that they can’t call us, and would we like to let them call us sometime? I don’t think so.
After I hung up, it occurred to me that I probably didn’t hear all of the recording. It probably ended like this
… If you would like to be removed from our “Do Not Call” list, press 1, now.
or you can just hang up to be removed from our “Do Not Call” list. If you really want to stay on our “Do Not Call” list, you must press 6-5-1-2-6-3-4-5-#-#-# now.
One thought on “DirecTV’s “Do Not Call” List — No So Effective”
You know, one might think that companies would get the idea that: WE DO NOT WANT TO BE DISTURBED AT HOME. As far as I’m concerned, anyone can mail me anything, but you do NOT call my phone number to solicit me.
And, I’d rather not get the mail either – I don’t respond to cold-call type mail solicitations, and I don’t respond to solicitations from business with which I have done business. I go out to research the things I need to buy.
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