I should be able to access my account through their website from anywhere in the world, anytime I want. But noooooo. They use a browser cookie to make sure you’re on a machine they’ve seen before. If you use a different machine, or a different browser on the same machine, or clear out your cookies in the browser you always use, you can’t login. You get a page explaining their stupid security policy and telling you that they have to send you a new authorization code. You have to get it via email or a text message to your cell phone, both of which are not always that convenient. Or you have to actually call them and talk to a human.
I have a credit card with Chase, but my regular banking stuff is with another bank, who makes it much easier to get to my account info. I really hate having to check anything to do with my Chase account.